Good questions.
Clear answers.
The details that make choosing easier.
Which mouse should I choose?
Everyday models keep daily tasks simple; Ergonomic models offer alternative grip shapes; Studio models add multi-device connectivity; Performance models offer adjustable DPI and wired or wireless options. Compare dimensions and connection requirements on each product page.
What is included?
Each product page lists the contents. AA-powered mice do not include a battery. Rechargeable mice include a USB-C charging cable. Models with 2.4 GHz connectivity include a USB-A receiver.
Which devices can I use?
USB-A models require a compatible USB-A port or a suitable adapter, which is not included. Bluetooth models require a device with compatible Bluetooth mouse support. Basic mouse functions depend on your operating system; check the connection type before purchase.
Where do you ship?
We ship to the 50 United States and Washington, D.C., including Alaska and Hawaii. U.S. territories, APO/FPO/DPO addresses and P.O. boxes are not supported.
How much is shipping and how long does it take?
Standard shipping is free on all orders. Handling is 1–2 business days, followed by an estimated 3–4 business days in transit: an estimated 4–6 business days in total. Business days exclude weekends and observed U.S. federal holidays. See the Shipping Policy for cutoff rules.
What is the order cutoff?
07:00PM (GMT-06:00) Central Standard Time (Chicago), fixed year-round without daylight saving changes. Orders at or after the cutoff, on weekends or on holidays enter the next business day’s processing cycle.
How do returns work?
Request authorization within 30 days of delivery by emailing [email protected] with your order number and reason. Ordinary returns must be unused, in original condition and original packaging. The authorized return address is in France. Customers pay change-of-mind return shipping; we pay for our errors, damage, defects or incorrect items. No restocking fee applies.
What if an item arrives damaged or incorrect?
Email [email protected] with your order number and details. The ordinary unused and original-packaging conditions do not prevent reporting a damaged, defective or incorrect product. We will review the issue and arrange an authorized return and refund as applicable.
When will I receive a refund?
Once approved, the refund will be returned automatically to the original payment account within 10 calendar days.
What currency and taxes apply?
All prices are in USD. The checkout tax line is $0.00 under our current pricing arrangement; this does not state that the products are legally tax-exempt.
How can I contact Ikonystic?
Email [email protected] or use the Contact Us form. For purchase questions, include your order number where available.
Still wondering? Get in touch ↗